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It’s never easy to have a casino that manages to cut through the noise and stand out from the competition. But since opening their virtual doors, PlayFrank has gradually achieved it, steadily making improvements while staying true to their twin philosophy of being honest/transparent while also offering a casino where top-notch entertainment is the name of the game. Let’s find out why PlayFrank is headed towards the top of our list of the most highly recommended places to play.
A Welcome Bonus of 100% up to £100 and 50 Bonus Spins falls a little short of what casinos were offering 10 years ago. But by today’s standards, it’s not an offer to turn your nose up at. The wagering requirements are 35x which is pretty standard and the free spins are on Starburst which is a bit of a shame because we’re not quite as enamoured by that game as the rest of the casino world seems to be. But it’s a very solid welcome offer, nonetheless.
There’s never a dull day at PlayFrank because every day is a chance to earn rewards thanks to their Daily Challenges. Always nice and easy to find from the homepage, you can overcome up to three Daily Challenges and be instantly rewarded as soon as you complete them. Elsewhere, their Tracks Loyalty Scheme allows you to just carry on playing your favourite games as usual with Levelling up on them meaning further rewards are coming your way. It’s dead easy to keep ‘track’ (see what we did there?) of your progress and if you’re in the mood for a different kind of reward, just side step to another Track.
1,300 different slots from some of the best software suppliers in the industry are as much variety as anyone else out there is offering. But it’s not all about the slots and their portfolio of other casino games means there’s definitely something for everyone.
Different languages, plenty of banking options, a much-improved Customer Service experience and a fun, quirky, colourful casino in terms of design mean that all in all, you’re well looked-after here.
The first thing you’ll notice about PlayFrank is its original appearance. Rather than falling into the same trap as lots of other casinos and just filling their homepage with links to different slots and exorbitantly rich Jackpots, they’ve made a site that’s easy to navigate and quick to find everything you need, while also being easy on the eye. Lots of bright colours and a general sense of fun and excitement. After all, that’s what an online casino should be all about
What impressed us among our first impressions, so to speak, are their big efforts in terms of satisfying their customers’ needs. Never before have casino players enjoyed playing more on mobile than they do now so it’s fitting that there are no downloads needed and you can enjoy the experience on your phone, tablet and can do so on Windows, iOS or Android devices.
Similarly, their Tracks scheme is an example of the understanding that these days players want tailor-made rewards rather than one-size-fits-all ones. Tracks allow you, the player, to decide what sort of gifts you want, when to try and get them and when it’s time to look for alternative ones. The equally impressive Daily Challenges program provide the same rewards for all players but in the case of Tracks, it’s like a one-off bonus campaign specifically made for each individual player.
The other thing we liked first up is the clarity of the information. From FAQs to explanations of the different rewards on offer, to terms and conditions and info on Responsible Gaming, everything is set out nicely and explained in an easy-to-digest way. Meaning you can effortlessly find out what you need to know.
It hasn’t been around for that long (2014) but it’s made the most of its time open for business by improving a few areas of weakness, based on customer feedback. It’s also steadily increased its offering of games and solved a few other teething problems in order to get to the stage where it’s done all the hard work and is now ready to enjoy the fruits of its labour.
Owned by Everymatrix, it’s come a long way in four years and feedback from customers is that they’re very satisfied with the attention to detail, the treatment they receive and how you’re never too far away from your next reward.
Games and Software
More isn’t always better but it’s hard to argue that isn’t the case with Software providers at a Casino. The more you have, the more games on offer and the greater the choice. By having the likes of NetEnt, Microgaming, Evolution Gaming, Betsoft, Play N’Go, Quickspin and Endorphina, amongst others on board, PlayFrank has made sure they have quantity and quality in equal measure when it comes to providers.
Most players will instantly see that list as an opportunity to get stuck into the old NetEnt and Microgaming favourites but with a whopping 1300+ slots on offer, you won’t have played them all anytime soon. By all means, try out slots from some of the lesser-known providers as you go about your search for a new favourite.
As is the case with the rest of their casino, slots are logically divided into different categories with video, classic and Jackpot slots each having their own. Table games fans won’t be disappointed either, with plenty of choices both in terms of ‘digital’ games and the Live Casino offering.
PlayFrank Casino operates under the two most high-profile and most reputable licences: the UK Gambling Commission and the Malta Gaming Authority.
EveryMatrix Ltd, the company running PlayFrank, has its registered address at Level 3, St. Julian’s Business Centre, Triq Elija Zammit, St. Julian’s, STJ 3155, Malta. It is licensed and regulated by virtue of a Combined Remote Operating License, number 000-039383-R-319384, issued on the 1st November 2014 by the United Kingdom Gambling Commission.
Bonuses and Promotions
We’ve mentioned the Welcome Offer, the Tracks and the Daily Challenges already. That trio of offers is a pretty good start: an offer to get you going, Tracks allowing you to pick and choose what you want to win and Daily Challenges meaning there’s always something new to play for every day.
But the goodwill doesn’t end there. They also have ad-hoc offers with generous rewards around special events like Halloween and Christmas and other ad-hoc stuff just, well just because they can…
It was one of the areas that to coin an expression, ‘got their goat’. Who’s a goat? Customers’. Maybe it was because it was early days or because it was all a bit new to them but there were a few complaints about not being able to get in touch with PlayFrank around the clock and sometimes not in the language customers wanted. Well, that was one of the issues they made a point of solving. It’s now 24/7 via LiveChat, it’s available in five languages (German, Swedish, Finnish, Norwegian and English) and it’s much improved in terms of quality, efficiency and resourcefulness (friendliness was never a problem, they always had that).
But because there’s always room for improvement, one area they could look at is verification times. It’s a bit on the lengthy side regarding withdrawal times so if they can reduce those, without making the process any less thorough, they’ll certainly have ticked another box.
Deposit and withdrawal methods
You’re not going to get many customers on board if they can’t move money in and out of their account with a minimum of fuss, are you? So, it’s a good thing PlayFrank have made plenty of deposit and withdrawal methods available to accommodate their customers’ needs. There’s Visa, Skrill, Neteller, Paysafecard and the more traditional bank transfer all available for you to move your money around.
It’s always a good idea for customers to familiarise themselves with house limits when it comes to this stuff. They are as follows: minimum of €20 per deposit and withdrawal, maximum of €10,000 when it comes to deposits (less if you’re using Skrill and Neteller) and a maximum withdrawal of €5000 per week, irrespective of the method you’re using. We’ve mentioned the issue of some withdrawals taking too long already so let’s hope that’s addressed soon.
Some casinos boast 10-15 payment methods and whereas that’s worthy of praise, it’s not actually that necessary. What you need is to make sure the major methods are all there, which they are at PlayFrank.
If you’re from the likes of the UK, Sweden, Finland, Germany, Netherlands, Belgium or Canada, then you’re fine. You’ll be able to open an account with PlayFrank and make the most of all of its benefits.
But due to licensing restrictions, players from certain countries won’t be able to jump on board. Notable examples include the USA, Ireland, Spain, Portugal and Australia.